Scunthorpe’s Cakes by Andrea is grappling with substantial financial issues due to a spate of deceptive refund claims submitted through Just Eat, totalling over £1,000. The owner of the establishment, Andrea Blow, has revealed that a single customer made false non-delivery claims to acquire 44 refunds. Moreover, complaints about the cold delivery of ice cream have led to a £600 loss. Though Just Eat has pledged to pay £315, Ms Blow is still left with a large deficit. She has 22 employees and has voiced her dissatisfaction with the lack of backing from the platform. The Smoking Goat, a nearby business, has encountered similar difficulties. Its owner, Dan Stamp, has stated that fraudulent refunds have cost thousands of pounds over a half-decade. Both entrepreneurs are calling on Just Eat to liaise with local businesses before automatically processing refunds, as persistent financial losses may put jobs at risk.
This article is based on original reporting by www.bbc.com, as adapted by The Lincoln Post.
